The team at Lantronix cares about your success. Our dedicated technical experts are here to assist with your unique IoT and IT solutions. We continually improve our support organization through customer feedback and data-driven analysis. Our goal at Lantronix is to provide the best overall service, delivering the utmost in customer satisfaction.
LEVEL 1 provides customers with a comprehensive set of hardware, software and 24/7 direct technical support. Our dedicated technical support specialists work with your team, assisting with Lantronix device onboarding, configuration, software updates, real-time troubleshooting and remediation, and any other technical issues.
LEVEL 2 builds on all of the features of LEVEL 1 and extends the services, offering extended warranty and advanced hardware replacement in the case of an issue with a Lantronix device in the field.
| Description | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| Online Help Service | |||
| Help Ticket Portal | |||
| Phone Support 24/7 | |||
| 4-Hour Ticket Response | |||
| Technical Account Team | |||
| Configuration Assistance | |||
| Software Updates | |||
| Extended Limited Lifetime Warranty | |||
| Advanced Hardware Replacement | |||
| Custom MSA and SLA Contract |
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