Lantronix Helps Retail Stores Increase Revenues With Remote IT Management

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INDUSTRY: Retail
Lantronix Helps Retail Stores Increase Revenues With Remote IT Management

Success Highlights

  • Complete connectivity solution from a single source
  • Remote cloud management via desktop or mobile app
  • Maximum uptime of connected IT and IoT devices
  • Reduced spending for on-site service calls

Case Study Overview

Lantronix provides an all-in-one connectivity solution for retail stores and popup sites. Secure Lantronix Branch (SLB) Office Manager is used where space is limited, budget is tight and there are no on-site IT personnel. Integrated with ConsoleFlow™, Lantronix’s cloud-based management platform, SLB gives users the ability to remotely manage and control all devices from a desktop or mobile app. For sites without hard wiring, Lantronix Connectivity Services delivers reliable global cellular connectivity.

“Controlling the connectivity at small retail stores and pop-up sites can be daunting. With Lantronix’s all-in-one solution, one to thousands of sites can be managed remotely from a desktop or mobile app.” – Jacques Issa, Vice President of Marketing, Lantronix Inc.

CHALLENGE: Remotely Control IT for Small Retail Sites

Since most small retail stores and pop-up sites typically have no technical personnel on-site, there is no one to ensure that stores stay connected to ensure uptime for important services such as point-of-sale devices. When connectivity goes down, so do sales.

Challenges include:

  • Gaining remote IT and connectivity management
  • Enabling single-source management platform
  • Remotely troubleshooting to ensure uptime
  • Ensuring secure access through encryption

Product

ConsoleFlow Management Platform

ConsoleFlow is a cloud and onpremises hosted management software solution that enables users to view and manage globally distributed assets from a single pane of glass from virtually anywhere.

It offers flexible deployment options, including cloud-based software-as-a-service or virtual appliance for on-premises deployments.

Features include:

  • Improved network resilience and operational efficiency
  • One-click access to any console within the browser
  • Centralized IT asset directory with instant search
  • Real-time network performance monitoring and alerts

Lantronix SLB

Lantronix SLB is a hybrid appliance combining a console manager and a PDU that quickly and securely provides remote real-time visibility and control over IT and IoT equipment at distributed sites.

Features include:

  • Front LCD and keypad for quick, easy setup deployment
  • Compact design for cost-efficient, on-site interventions
  • Automatic transfer to secondary power source if needed
  • The highest levels of encryption and security
  • Optional 4G LTE Connectivity Kit with automatic fail-over 

Lantronix Connectivity Services

Lantronix Connectivity Services (LCS) enables users to easily connect, manage and control their global cellular connectivity. Ideal for sites that are not hard-wired, LCS cellular solutions are deployed quickly and easily with a single SIM card and global plan that leverages more than 600 networks worldwide in 185 countries.

“ Secure, reliable connectivity is essential to keeping store point-of-sales devices live. With Lantronix’s solution, remote troubleshooting is fast, reducing downtime and costly, time-consuming service calls.” – Fathi Hakam, VP of Engineering, Lantronix Inc.

SOLUTION: Console Lantronix SLB: Branch Office Manager, ConsoleFlow and Lantronix Connectivity Services

Together, Lantronix SLB, ConsoleFlow and Lantronix Connectivity Services (LCS) delivered a secure solution for global remote environment management of retail stores and pop-up sites, including hardware, software and cellular connectivity.

  • Ability to manage all sites from a single management platform
  • Compatible with LTE or dial-up models
  • Small equipment that fits neatly in data closets
  • Integrated power and serial interface
  • Remote diagnostics and repairs
  • Global cellular connectivity

RESULTS: Increased Revenues at Small Retail and Pop-up Store Sites

The Lantronix solution delivers real-time monitoring and management of distributed retail sites and pop-up stores. Improving operational efficiency and increasing uptime helps stores grow revenues.

Benefits Include:

  • Integrated remote management solution
  • Integrated remote management solution
  • Instant access for troubleshooting
  • Remote support and management of uptime
  • No need for technical staff onsite
  • Reduced need for costly on-site service calls
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